GetIT Services

Disaster Planning and Recovery
GetIT can install a backup solution that employs inexpensive virtualization technology, which not only backs up users' data, but as a "virtual machine," copies an image of the server itself including all data. With a copy stored off-site, this backup can be restored to an identical server at a remote location and get your business systems back up operating within a matter of hours after a problem occurs. GetIT can also consult and assit with the implementation of SAN technology, and SQL database mirroring/replication to aid larger businesses in the implementation of a higher state of disaster-readiness.

One Site Redundancy
GetIT's localized server solutions are designed in a such a way that a single hardware failure can not cripple your business or its productivity. Server solutions designed by GetIT employ redundancy using standard technology such as RAID, as well as redundant power supplies. Virtualization technology can also be implemented wherever possible. For the ultimate redundancy safety net, clients can run a minimum of 2 servers, with a NAS appliance such as a Drobo Elite, acting as a centeral redundant storage device. Failure of physical server will cause actual production, (virtual), servers to restart on the available, still operable, physical server, minimizing downtime. Clustering technology with virtualization, and the use of live migration technologies also allows for physical hosts to be taken down during production hours for upgrades or replacement without interrupting production server availablity.

Remote Support
As a GetIT client, you don't have to wait for a technician to show up when there are software issues. We'll equip your computers with our remote support capability so anytime you need help, you can initiate a support session. With your permission, the GetIT technician on duty will be able to see your screen and operate your mouse pointer from our office. The connection can only be made when the client expressly requests remote support, so it's safe, secure, and can resolve many software issues in minutes, getting you right back to business.

User Remote Access
Some people are always on the job, but when that job requires computers, it can get complicated. GetIT can help make it easy to access office computers from home, or any Internet-connected location. This feature can also be used to great effect by companies needing to avoid productivity losses during snow days, or when an employee misses work due to minor illness, for fear of infecting others. Sometimes, just having immediate access to the latest version of "that file" can make a big difference when you're doing business outside the office.

Security Auditing
GetIT will perform an on-site Security Audit on all of your networked systems using Microsoft Baseline Security Analyzer. We'll confirm your firewall rules are properly configured to ensure that your computing environment is not needlessly exposed to the Internet. If necessary, your computers will be scanned and cleaned of viruses and malware before we recommend or implement policy-based antivirus measures.

Site-to-Site Connectivity
When the success of your businss precipitates growth, GetIT will help you make a seamless expansion of your computer systems into a second location or satellite office.We understand that the availability of accurate product or client data may be critical to keeping your customers happy during an expansion, and we know what it takes to keep their experience seamless.

Software Licensing Compliance Check
Due to the extremely confusing nature of soft ware licensing and end-user licensing agreements, businesses often find themselves in a predicament when it comes to software licensing. Sometimes limited understainding of licensing results in illegal copies of the same software on different computers, attempts to reclaim OEM Windows licenses and assign them to new hardware, (expressly forbidden by Microsoft), or outdated software that a proper maintenance agreement would have prevented. GetIT can help by performing a software and licensing compliance audit. We'll review existing licensing documents and invoices, then check your desktop and and networking environments to ensure that your business is not in violation of software agreements. We can also help you establish better software purchasing practices, and manage your assets to save you money and keep your operation legal.

Free Software Audit
GetIT can help find free or low-cost software solutions to help upgrade your capabilities with minimal strain on operating budgets. There are many shareware and open-source freeware packages that offer adequate functionality for curent needs, and open a path to future upgrades as the needs of your business evolve.

PC Health
It's never good when your business day is interrupted by a computer suddenly misbehaving in some way. To minimize the possiblity of unexpected down time, GetIT manages your operating system patches and updates, and we help keep your computing environment free of viruses, spyware, and other undesirable invasions.

Proactive Monitoring
GetIT can install proactive monitoring at your site so that your system itself noifies us when there is a potential problem. Types of issues we monitor include:

• Backup logs relayed to GetIT daily are reviewed for irregularities that might indicate a malfunction. GetIT will contact the customer, rather than have the customer have to open a ticket for repair.

• Windows servers can be configured to screen their own logs for particular events that may warn of iminent hardware failure or software problems that need attention.

• Should a server become unresponsive, GetIT technicians can be paged immediately via SMS text messaging to ensure the issue can be addressed.

Network Documentation
GetIT documents and catalogs your hardware and its configuration for your future reference and ours. This helps minimize future troubleshooting time.